Frequently asked questions

Most orders arrive within 1–2 hours, depending on your location. We deliver during our operating hours, 8am–8pm, and we'll text you a tracking link the moment your rider is on the way so you can follow your order in real time.

Across Greater Accra. The delivery fee is a flat rate by zone — at checkout you'll choose your zone and see the exact fee before you pay. Zones we deliver to:

Fees currently range from GHS 25 to GHS 65 — you’ll see your exact zone fee at checkout.

Don't see your area? WhatsApp us and we'll do our best to help.

We're open every day, 8am–8pm. Orders and deliveries are handled within these hours — orders placed after 8pm are processed the next morning.

Yes — choose Store Pickup at checkout for no delivery fee. Pickup is in Spintex, Accra, available 8am–8pm. To keep our location private, we'll share the exact pickup point by phone/WhatsApp once your pickup is arranged.

Securely online through Paystack — Mobile Money (MTN, Telecel, AirtelTigo) or debit/credit card. We don't offer cash on delivery. Your payment details go straight to Paystack; we never see or store your card or Mobile Money PIN.

Yes. You'll get an order confirmation by text and email as soon as payment goes through, a tracking link by text when your rider is assigned, and updates all the way to delivery.

Yes — gift wrap can be added at checkout, from GHS 10 depending on your order.

We accept exchanges (size or style) within 48 hours of delivery, for items that are unworn, unwashed, and with original tags and packaging.

For hygiene reasons, panties, swimwear and sleepwear/homewear are final sale — they can't be returned or exchanged.

Where a return is accepted, we'll resolve it as store credit, an exchange, or a cash refund depending on the circumstances — message us and we'll sort it out with you.

Delivery fees for an exchange are covered by the customer.

Got the wrong item or something damaged? WhatsApp us within 24 hours of delivery with a photo and we'll make it right at no cost to you — including delivery.

You can cancel before your order is dispatched (before a rider is assigned) for a full refund to your Mobile Money or card. Once a rider is assigned and your order is on the way, it can no longer be cancelled. To cancel or change something, WhatsApp us with your order number as soon as possible.

WhatsApp +233 55 251 7758 · Instagram @hooks.and.racks · Email orders@shophooksnracks.com